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Help with the Elemente app

Elemente Support

Elemente brings natural and elemental rhythms into one space for observation, planning and practice. If you have a question or something is not working as expected, contact us or explore the answers below.
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Contact support

For technical help, questions, feedback or feature suggestions, email hello@davideliot.me.

To help us understand a technical issue, please include:

  • your device model and operating system version;
  • the version of Elemente you are using;
  • a short description of what happened and what you expected;
  • the steps needed to reproduce the issue;
  • a screenshot, if useful.

For an issue with displayed times, include the date, location and time zone selected in the app. Please do not send passwords, payment details or unnecessary personal information.

Frequently asked questions

Why does Elemente use my location?

Location is used to calculate local sunrise, sunset and other time references that depend on geographical position. The elemental sequence is anchored to local sunrise.

You can manage location permission in your device settings. If location-dependent information is missing or seems incorrect, check the location and date selected in the app and the relevant device permissions.

The sequence begins at local sunrise, which varies with the date and geographical location. Selecting another date or place can therefore change the times of the elemental intervals.

The Biorhythms module uses your date of birth to calculate physical, emotional and mental cycles within an interpretive model. Use these as reference points alongside your own observations of how you feel.

They are not measurements of your current condition or medical or psychological assessments.

The Ida/Pingala information provides traditional reference points calculated for sunrise and sunset. Elemente does not measure airflow through your nostrils. Guided breathing in Practice Space is a separate practice feature.

The Planner lets you explore reference points for another date or location and compare time windows for an activity.

Select an interval and use the option to add it to Calendar. Follow the steps shown by the app and your device to save the event.

For reminders about an event saved to Calendar, check that event’s alert settings and the notification permissions for Calendar.

Practice Space offers elemental practices through posture, guided breathing and attention, supported by imagery, music and contemplative prompts.

Practise at a comfortable pace and stop if you experience discomfort. The practices are intended for educational and general wellness purposes.

Check that you are signed in to the Apple Account used for the purchase and that the subscription is active. Close and reopen Elemente.

If access is still unavailable, contact us with the app version and a description of the issue. We can help you with Premium access and purchase restoration.

Subscriptions purchased through the App Store are managed through your Apple Account. On iPhone or iPad, open Settings, tap your name, then Subscriptions, and select Elemente.

For instructions on other devices, see Apple’s subscription guide.

For a purchase billed by Apple, submit your request through Report a Problem. Apple reviews the request and determines whether it is eligible.

See Apple’s refund guide for more information.

Publisher and contact details

DAVID ELIOT S.R.L.
Str. Victoriei, nr. 11, ap. 26
430141 Baia Mare, Maramureș, Romania

Email: hello@davideliot.me
Phone: +40 723 889 889

CUI: 50841050
Trade Registry: J2024038670006

Privacy and terms

For information about personal data and the use of Elemente, please read our Privacy Policy and Terms and Conditions.

 

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